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A BANK FOR A WORLD IN MOTION

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TEB

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TEB Sh.A. is member of FSDK
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Frequently asked questions - FAQ

Customer Care

We value your comments. Please follow the steps below to contact us, file a complaint, compliment or make suggestions.

How to file a complaint

At TEB Sh.A., we are committed to providing excellent service to our clients. If we don't provide what you expect, we want to hear about it so we can improve.

How to file a complaint

When handling complaints, we will

We are approachable

We will make it easy for you to contact us

We listen

We will always give your comments the proper attention

We respond

We will give you an explanation and apologize if our service has not met your expectations

We are fair

We will treat you with fairness, courtesy and speed

We communicate with you

We will strive to ensure that you are satisfied with how we handled the matter

Where can you send suggestions/complaints?

In Person

Visit the branch and speak with the Branch Manager or any other staff member.

Phone

Contact our Call Center at +383 38 230 000

In Writing

Submit your complaint through the QR code scanning system placed at TEB Sh.a. branches.

E-mail

Write to kujdesiklienteve@teb-kos.com

Website

Fill out and submit the electronic form available at the online complaint form

Features

What does 'proposal/suggestion' mean?

Proposals may include ideas and opinions, the implementation of which can lead to better and more suitable services for clients.

What does 'complaint' mean?

Any negative experience, or dissatisfaction, with the products and services offered by the bank, their communication or inappropriate staff behavior.

How long to wait for a response?

Our Customer Care team will review your request immediately and respond within fifteen business days.

How to file a complaint

Customer Care | TEB