FAQ

All resident and non-resident citizens of Kosovo can open a bank account by visiting one of TEB Bank's branches in Kosovo.

A bank account can be opened by going to a branch or by applying online through our website teb-kos.com.

Opening a bank account is free of charge.

If you have all the required documents, the account is opened the same day.

Yes, you can open a bank account online through our website teb-kos.com.

Yes, a bank account can also be opened online, but some specific products may require you to be physically present.

Yes, you can open an account online from anywhere in the world through our website teb-kos.com.

Yes, TEB offers accounts in EUR, USD, CHF, GBP and other currencies.

Yes, TEB offers savings accounts for children. A parent or legal guardian can open the account in the child's name.

A term deposit is a form of savings where you deposit money for a set period of time at a fixed interest rate.

A planned term deposit lets you save by making regular monthly payments over a set period of time.

e-Banking is the bank's electronic banking service that gives you access to your bank account 24/7 over the internet.

You can register for e-Banking by visiting one of TEB's branches or by applying online through teb-kos.com.

TEB Mobile is TEB Bank's mobile app that gives you access to banking services from your phone.

You can download TEB Mobile from the App Store for iOS devices and from the Google Play Store for Android devices.

Yes, TEB Mobile uses advanced security technology, including data encryption and two-factor authentication.

SMS Banking is the service that lets you receive information about your bank account via SMS messages.

You can find TEB ATMs in all major cities in Kosovo. For exact locations, visit teb-kos.com/atm-locations.

You can change your PIN at any TEB ATM by following the on-screen instructions, or through e-Banking and TEB Mobile.

A POS terminal is the electronic device that lets points of sale accept payments with bank cards.

You can apply for a POS terminal by visiting one of TEB's branches or by contacting us by phone.

Yes, TEB offers video tutorials that help you understand and use our banking services. Visit the video tutorials section on our website.

You can reset your password using the "Forgot your password" option on the e-Banking page, or by contacting your nearest TEB branch.

Yes, TEB offers private banking services for clients with specific financial needs. Contact your nearest branch for more information.